Policies, Terms & Conditions

Weekday Hours
Mornings: 8:00 AM – 12:00 PM
Afternoons: 3:00 PM – 7:00 PM

Overnight Hours
Sunday - Thursday: 9:00 PM – 7:00 AM
7 - 9 Hour Sessions

• Barton Hills
• Bear Creek
• Bouldin Creek
• West Buda
• Circle C
• Clarksville
• Crestview
• Downtown
• Driftwood
• Dripping Springs
• East Austin
• Easton Park
• Franklin Park
• Hyde Park
• Manchaca
• Mueller
• Northwest Hills
• Oak Hill
• Rollingwood
• Rosedale
• South Austin
• Sunset Valley 
• Tarrytown
• Travis Country
• Travis Heights
• Western Oaks
• Westlake
• Zilker

Rescheduling

Deposits and booking fees are non-refundable. A one-time courtesy reschedule may be offered with at least 72 hours’ notice for daytime sessions and 48 hours’ notice for date-night sessions, subject to availability.

Provider Cancellation

If a session must be canceled by the provider, you may choose to reschedule or receive a full refund issued to the original payment method.

Illness
To protect the health of all families, services are not provided in homes where a child or household member is experiencing a contagious illness.

Contagious illness may include, but is not limited to:

• Fever within the past 24 hours
• Vomiting or diarrhea within the past 24 hours
• Persistent cough or difficulty breathing
• Known exposure to contagious conditions such as flu, COVID-19, RSV, or similar illnesses
• Any condition that would typically require a child to remain home from school or daycare

If a session must be canceled due to illness within the household, the Client may apply their deposit toward a rescheduled session, subject to availability.

If signs of illness become apparent upon arrival, the session may be adjusted or ended at provider discretion. In this case, the deposit remains non-refundable.

Emergencies
In the event of an emergency affecting either the Client or provider, communication will be made as soon as possible.

If a session cannot be fulfilled due to an emergency on the provider’s end, you may choose to reschedule or receive a full refund.

Client emergencies will be handled with care and flexibility when possible, with rescheduling subject to availability.

Reservations

Overnight support is reserved as a consecutive 3–5 night series.

Reservations are not confirmed until applicable payments are received and the service agreement is signed.

Payment

A non-refundable deposit equivalent to 50% of each overnight session is collected at booking. The remaining balance is collected in full 72-hours in advance. 

Scheduling & Safety

Overnight sessions are scheduled on consecutive nights.

A 12-hour buffer is required between overnight and daytime sessions to ensure safe and attentive care.

Rescheduling

Due to the nature of consecutive overnight bookings, rescheduling is not guaranteed.

When at least 72 hours’ notice is provided, reasonable efforts will be made to adjust the reservation, subject to availability.

Cancellations

Overnight reservations reserve consecutive overnight availability and protected recovery time within the provider’s schedule. For this reason, overnight series are non-refundable once paid in full.

In the event of a medical emergency or other significant unforeseen circumstance, a credit toward a future overnight series may be offered at provider discretion.

Availability

Overnight support is typically scheduled Sunday through Thursday nights between 9:00 PM and 7:00 AM.

Availability is limited and offered on a first-come, first-served basis.