JULY AVAILABILTY
JULY AVAILABILTY
Weekday Hours
Mornings: 8:00 AM – 12:00 PM
Afternoons: 3:00 PM – 7:00 PM
Overnight Hours
Sunday - Thursday: 9:00 PM – 7:00 AM
7 - 9 Hour Sessions
Reservations
A session is reserved once a non-refundable deposit equal to 50% of the total is received and a signed work agreement is on file. Sessions are not held and remain available on a first-come, first-served basis until confirmed.
Late arrival or early return by the Client does not alter the reserved session length. Sessions ending early at the Client’s request are billed in full.
Individual Sessions
Individual sessions can be self-booked in pre-scheduled 4-hour blocks. A 50% non-refundable deposit is due at booking, with the remaining balance due at the start of the session.
Clients may self-book up to 3 individual sessions every two weeks.
Multi-Session Series
Multi-session bookings of four or more sessions are reserved as a series and are eligible for a discounted rate. Dates and times are selected at booking and may be scheduled consecutively or spread out within 31 days.
Series are paid in full at booking. An $80 non-refundable reservation fee is applied toward the total package cost.
An additional series may be booked once the previous series is completed.
Payment Due at Booking
For individual and full-day sessions, a non-refundable deposit equal to 50% of the session total is due at booking. The remaining balance is due upon arrival.
Self-booked sessions are scheduled through Google Calendar, and deposits are paid through Stripe.
Multi-session bookings are paid in full at booking and include a non-refundable booking fee applied toward the total package cost. These sessions are invoiced directly and may be paid via direct deposit, Zelle, Venmo, or PayPal.
Additional time beyond the scheduled session must be approved in advance and may not be available.
Scheduling Errors
Scheduling errors may be corrected if an email identifying the mistake is submitted within 2 hours of booking. After this window, all changes are subject to the standard cancellation policy.
All sessions are priced for 1–2 children from the same household unless otherwise specified at booking. Additional children may result in an adjusted final balance due upon arrival.
If a session cannot be fulfilled as booked due to a provider error, a full refund will be issued.
Rescheduling
Completed and partially completed sessions are non-refundable.
A one-time courtesy reschedule may be offered with at least 72 hours’ notice for daytime sessions and 48 hours’ notice for date-night sessions, subject to availability.
Deposits are forfeited for cancellations made with less notice.
Multi-Session Cancellations
If a series is canceled before any sessions have begun, the booking fee remains non-refundable.
If a Client chooses to discontinue a series in progress, completed and partially completed sessions remain non-refundable.
Completed and partially completed sessions will be recalculated at the standard individual-session rate rather than the discounted series rate, and any remaining balance will be refunded accordingly.
Provider Cancellation
If a session must be canceled by the provider, you may choose to reschedule or receive a full refund issued to the original payment method.
Illness
To protect the health of all families, services are not provided in homes where a child or household member is experiencing a contagious illness.
Contagious illness may include, but is not limited to:
• Fever within the past 24 hours
• Vomiting or diarrhea within the past 24 hours
• Persistent cough or difficulty breathing
• Known exposure to contagious conditions such as flu, COVID-19, RSV, or similar illnesses
• Any condition that would typically require a child to remain home from school or daycare
If a session must be canceled due to illness within the household, the Client may apply their deposit toward a rescheduled session, subject to availability.
If signs of illness become apparent upon arrival, the session may be adjusted or ended at provider discretion. In this case, the deposit remains non-refundable.
Emergencies
In the event of an emergency affecting either the Client or provider, communication will be made as soon as possible.
If a session cannot be fulfilled due to an emergency on the provider’s end, you may choose to reschedule or receive a full refund.
Client emergencies will be handled with care and flexibility when possible, with rescheduling subject to availability.
Reservations
Overnight support is reserved as a consecutive 3–5 night series.
Reservations are not confirmed until payment is received in full and the service agreement is signed.
Payment
Full payment is due at booking.
Scheduling & Safety
Overnight sessions are scheduled on consecutive nights.
A 12-hour buffer is required between overnight and daytime sessions to ensure safe and attentive care.
Rescheduling
Due to the nature of consecutive overnight bookings, rescheduling is not guaranteed.
When at least 72 hours’ notice is provided, reasonable efforts will be made to adjust the reservation, subject to availability.
Cancellations
Overnight reservations reserve consecutive overnight availability and protected recovery time within the provider’s schedule. For this reason, overnight series are non-refundable once paid in full.
In the event of a medical emergency or other significant unforeseen circumstance, a credit toward a future overnight series may be offered at provider discretion.
Availability
Overnight support is typically scheduled Sunday through Thursday nights between 9:00 PM and 7:00 AM.
Availability is limited and offered on a first-come, first-served basis.
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